7.1. If the Buyer initiates an order in the Online Store but fails to pay for it, the Seller shall send a reminder about the unpaid order. If the Buyer does not make the payment after the reminder, the Purchase and Sale Agreement shall be deemed not concluded.

7.2. The Seller has the right to terminate the Purchase and Sale Agreement after notifying the Buyer, if due to unforeseen circumstances the Seller is unable to deliver the goods ordered by the Buyer in the Online Store. The Seller may offer the Buyer an equivalent product. If the Buyer refuses the equivalent product, the Seller undertakes to return the amount paid within 14 (fourteen) calendar days from the date of termination of the Purchase and Sale Agreement.

7.3. The Buyer has the right to withdraw from the Purchase and Sale Agreement concluded in the Online Store and return a quality product by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods.

7.4. The Seller undertakes to return the amount paid by the Buyer within 14 (fourteen) calendar days from the date of receipt of the returned quality goods.

7.5. The Seller has the right to withhold the refund to the Buyer until the quality goods are returned to the Seller or the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.

7.6. The Buyer may exercise the right to return quality goods as referred to in Clause 7.3 of the Purchase and Sale Rules only if the goods have not been damaged, their appearance has not fundamentally changed, and the goods have not been used, as well as upon providing the proof of purchase.

7.7. When returning quality goods, the Buyer shall comply with the following conditions:

• 7.7.1. The returned goods must be undamaged and in their original, undamaged packaging;

• 7.7.2. The returned goods must be unused and retain their commercial appearance, including (but not limited to) intact labels, unremoved protective film, etc.;

• 7.7.3. The returned goods must be in the same configuration as delivered.

7.8. When returning quality goods, the Buyer must fill out the return form available at https://www.nr3studio.com/nr2store/files/Return_form/ and send it to the Seller via email at hello@nr3studio.com. Upon receiving the return form, the Seller shall contact the Buyer within 2 (two) business days and indicate possible methods for returning the goods.

7.9. The Seller has the right to refuse to accept quality goods returned by the Buyer if the return conditions and procedures specified in the Purchase and Sale Rules were not followed.

7.10. When the Buyer withdraws from the Purchase and Sale Agreement and returns quality goods, all amounts paid by the Buyer (including but not limited to delivery costs) shall be refunded, except for the cost of returning the goods.

7.11. In order to exercise the right to return quality goods under this Section 7 of the Purchase and Sale Rules, the Buyer must qualify as a consumer as defined by the laws of the Republic of Lithuania, i.e., a natural person who purchases goods in the Online Store for purposes unrelated to their trade, business, craft, or profession (consumer purposes).

7.12. The Buyer has the right to withdraw from the Purchase and Sale Agreement concluded in the Online Store and return goods of non-conforming quality in accordance with the conditions and procedures established by the laws of the Republic of Lithuania.

7.13. A Buyer who has purchased goods of non-conforming quality, as defined by the laws of the Republic of Lithuania, may return the goods and request the elimination of defects, replacement of the goods with identical goods of appropriate quality, a reduction in the price, except where the defects are minor or caused by the Buyer’s fault (including but not limited to cases where the defects result from the Buyer’s improper actions), or may withdraw from the Purchase and Sale Agreement and request a refund where the sale of defective goods constitutes a material breach of the agreement. If the Buyer fails to follow the care, storage, cleaning, or other instructions provided with the goods, it shall be deemed that the defects were caused by the Buyer’s fault.

7.14. The Buyer may return goods of non-conforming quality within the term set out in Article 6.338 of the Civil Code of the Republic of Lithuania, calculated from the date the goods were delivered to them, and must present proof of purchase.

7.15. To return goods of non-conforming quality, the Buyer must contact the Seller using the contact details specified in the Purchase and Sale Rules and state their claims. The Seller must respond to the Buyer with a reasoned reply and provide information on the return procedure within 14 (fourteen) calendar days if the Seller agrees with the Buyer’s claims.